Terms & Conditions

This document (together with any documents referred to in it) sets out the terms and conditions on which NÆRE Ltd. (“NÆRE”, “we”, “us”) supplies any of our products (“Products”) listed on naere.co.uk (our “Site”) to you, including any sales made by mail or via other retailers.
By ordering any of our Products, you agree to be bound by these terms and conditions.

1. Information About Us

NÆRE Ltd. is a company registered in England and Wales. “NÆRE” is the trademark of NÆRE Ltd.

2. Privacy Policy

2.1 Please read these Terms together with our Privacy Policy before using our Services. The Privacy Policy explains how we collect and process customer data.
2.2 To set up an account you must agree to these Terms & Conditions and our Privacy Policy. You cannot create an account or use the Services if you do not agree.

3. Service Availability

We currently sell and ship to residents of the United Kingdom, the European Union, and the United States. Availability may vary and is subject to applicable laws and restrictions.

4. Your Status

By placing an order through our Site, you warrant that:
4.1.1 you are legally capable of entering into binding contracts;
4.1.2 you are at least 18 years old;
4.1.3 if purchasing the supplement, you are not pregnant or breastfeeding;
4.1.4 if you take medication or have an existing condition, you have sought independent medical advice.

5. How the Contract Is Formed

5.1 After you place an order, we will email you to acknowledge receipt. This does not mean your order has been accepted. Your order is an offer to buy Products. All orders are subject to our acceptance. We will notify you where Products are unavailable.
5.2 Your contract relates only to the Products not notified as out of stock. We are not obliged to supply other items until available.

6. Availability and Delivery

We aim to fulfil orders as soon as reasonably possible and, in any event, within 30 days after acceptance unless there are exceptional circumstances or notified delays/out-of-stocks.
We are not responsible for delays outside our control. If supply is delayed by an event outside our control, we will contact you and take steps to minimise the effect. If there is a risk of substantial delay, you may end the contract and receive a refund for Products paid for but not received.

7. Risk and Title

7.1 Products are at your risk from delivery.
7.2 Ownership passes to you only when we receive full payment, including any delivery charges.

8. Price, Payment, Cancellation and Offers

8.1 Price

8.1.1 Prices (including any applicable delivery costs) are as quoted on our Site or in promotional material, except in cases of obvious error.
8.1.2 Prices may change, but changes will not affect orders for which you have already received an order acknowledgement.

8.2 Subscription Payment and Cancellation

8.2.1 New subscriptions renew monthly on the same day as the original purchase (or the last day of shorter months). You may cancel any time by cancelling at least five (5) days before your renewal (“cut-off date”). Cancellations made closer than five days take effect from the following cycle.
8.2.2 By subscribing to NÆRE you agree to pay recurring subscription charges until your account is cancelled by you or us. The price is as set out on naere.co.uk or your order confirmations.
8.2.3 To cancel:

  • Log in: https://naere.co.uk/a/subscriptions/manage

  • Select the relevant subscription → Cancel
    8.2.4 You may Skip an upcoming order.

  • Log in: https://naere.co.uk/a/subscriptions/manage

  • Select the subscription → Skip
    Skips must be made at least 5 days before the scheduled processing time (the order cut-off). Skipping pauses billing/shipping for that cycle only; your subscription resumes on the next cycle. Some limited-edition or promotional items may be ineligible to Skip. We may amend or discontinue the Skip feature and will notify you of material changes. Accounts abusing the feature may be limited or cancelled.
    8.2.5 We may, at our discretion, choose not to renew your subscription.
    8.2.6 Unless stated otherwise in clause 9, subscription refunds apply only to the most recent order.

8.3 Offers

8.3.1 Promotion codes/offers cannot be used with any other promotion.
8.3.2 One use per customer; one per household/address.
8.3.3 If more than one code/offer is used by the same customer/household: (1) one Product may be dispatched and others cancelled and refunded; (2) using different emails/addresses to bypass limits may be treated as fraud; (3) for any dispatched order deemed fraudulent, we may charge the RRP (per order without the discount) and any reasonable costs.
8.3.4 We may withdraw or reject codes/offers at any time, especially where fraud is suspected.

9. Our Refunds Policy

9.1 If the goods delivered are not what you ordered, are damaged/defective, or the quantity is incorrect, you must notify us by email within 14 working days of delivery.
You have the right to cancel within 14 days of receiving your goods. To exercise this right, notify us within 14 days of receipt; you then have a further 14 days to return the items in their original condition and packaging with seals unbroken. For change-of-mind cancellations, you are responsible for the safe return and any return costs. We will issue a full refund (including standard delivery cost) within 14 days of receiving the returned goods.
9.2 If you do not receive your goods within 30 days of ordering, notify us within 37 days of the order date.
If you notify a problem under this clause, our obligation is, at your option:
9.2.1 to make good any shortage or non-delivery; or
9.2.2 to replace damaged/defective goods; or
9.2.3 to refund the amount paid for the affected goods. Refunds are usually made via the original payment method and processed as soon as reasonably possible, and in any case within 30 days of: (a) receiving your cancellation; or (b) confirming your entitlement to a refund.
9.3 Except as prohibited by law, we are not liable for indirect or consequential loss (including loss of profits, business, or goodwill). Our liability is limited to the refund/replacement set out above.
9.4 You must comply with all applicable customs and import laws. We accept no liability for goods prohibited or restricted by local authorities.
9.5 Nothing in these terms affects your statutory consumer rights or our liability for death or personal injury caused by negligence.
9.6 If you do not take delivery or provide adequate delivery instructions, we may cancel your order and retain the Products. We will refund the product price, but delivery charges remain payable.
9.7 If you miss delivery and do not rearrange or collect, we may charge storage and redelivery costs. If we cannot contact you or rearrange delivery after reasonable efforts, we may end the contract (see 9.10).
9.8 If you enter incorrect account or delivery details and do not correct them within 3 days of account setup, we are not liable for non-delivery.
9.9 We may end the contract if: (a) you do not pay when due and fail to pay within 7 working days of a reminder; (b) you do not provide necessary information (e.g., delivery or payment details) in a reasonable time; (c) you do not allow delivery/collection in a reasonable time.
9.10 If we end the contract under 9.7 or 9.9, we will refund any advance payments for Products not provided, less reasonable costs incurred (including those related to a minimum auto-replenishment cycle).
9.11 NÆRE is not responsible for damaged products or delivery delays where Products are provided by third-party organisations. Products purchased through third parties are not eligible for refunds/exchanges via naerelife.com. Please contact the original seller.
9.12 Where you purchase a bundle/multi-buy, all items in the bundle must be returned together in original packaging with seals unbroken for a refund to apply.
9.13 Where your purchase includes a Gift With Purchase (GWP), all items (including the GWP) must be returned together in original packaging with seals unbroken for a refund to apply.

10. Our Liability

10.1 We warrant that any Product purchased from us is of satisfactory quality.
10.2 Our liability in connection with any Product is limited to the purchase price of that Product.
10.3 Nothing limits or excludes liability for death or personal injury caused by negligence, fraud, or your statutory rights.
10.4 We accept no liability for loss or damage where:
10.4.1 there is no breach of a legal duty of care by us or our employees/agents;
10.4.2 such loss/damage was not reasonably foreseeable;
10.4.3 any increase in loss/damage results from your breach of these Terms.

11. Written Communications

11.1 You agree that communications may be electronic (email or Site notices) and meet any legal requirement for written communications.
11.2 We may send you service communications related to your purchase even if you have opted out of marketing.

12. NÆRE Ltd. Website – Terms of Usage

These Terms also govern use of naere.co.uk. Only private individuals aged 18+ may register. If you do not agree, please do not use the Site.
We aim to keep Site information accurate and up to date but cannot guarantee completeness or accuracy. Our Privacy Policy explains how we collect and use personal information.

12.1 Registration

By registering or using the Site, you agree to these Terms and consent to processing of personal data as described. We may amend policies by updating the Site; continued use signifies acceptance. Data generated by use of the Site may be transferred in connection with a sale, merger, reorganisation, liquidation, or change of control of NÆRE Ltd.

12.2 Modification

We may modify these Terms of Use from time to time; changes take effect on posting.

12.3 Your Account and Password

You are responsible for maintaining password confidentiality and all activity on your account. Notify us immediately at concierge@naere.co.uk of any unauthorised use.

12.4 Proprietary Rights

The Site contains content owned by NÆRE or licensed to us. Content is protected by IP rights. We grant you a limited, revocable, non-sublicensable licence to view and display Content for personal, non-commercial use to the extent necessary to use the Site and place orders. You may print one copy or store pages for personal use, keeping all notices intact. Any other use (copying, distribution, commercial use) requires prior written permission. You agree to indemnify us for losses arising from your unlawful use of the Site or infringement of third-party rights.
The Site may contain Third-Party Content; additional restrictions may apply.

12.5 Prohibited Activity

Without limitation, prohibited activities include: unlawful acts; automated use of the system; disrupting the Site; impersonation; harassment; infringement of IP rights; uploading harmful files; unauthorised access; and any use inconsistent with applicable laws.

12.6 Disclaimers

The Site may link to third-party websites. We are not responsible for their content or accuracy and you access them at your own risk. We are not responsible for third-party advertisements or for technical failures affecting the Site. The Site is provided “as is” and “as available” without warranties of fitness for a particular purpose, accuracy, completeness or non-infringement. Access may be suspended for maintenance or updates. Nothing in this clause limits liability for death or personal injury caused by negligence.

12.7 Indemnity

You agree to indemnify and hold us (and our affiliates, officers, agents and employees) harmless from claims, losses, and expenses arising from your use of the Site in breach of these Terms.

12.8 Our Products

12.8.1 Product images are illustrative; packaging and appearance may vary slightly.
12.8.2 We may change Products to reflect legal/regulatory requirements or to make minor technical improvements (e.g., security). Material changes will be notified where relevant.

13. Notices

All notices to us must be sent to concierge@naere.co.uk or via the contact details on our Site. We may give notice to you via the email or postal address you provide, or by posting on our Site. Notice is deemed served immediately when posted on the Site, 24 hours after an email is sent, or three working days after posting a letter.

14. Transfer of Rights and Obligations

14.1 These Terms bind you and us and our respective successors and assigns.
14.2 You may not transfer your rights/obligations without our prior written consent.
14.3 We may transfer our rights/obligations at any time.

15. Events Outside Our Control (Force Majeure)

15.1 We are not liable for failure or delay caused by events outside our reasonable control.
15.2 Such events include, without limitation: industrial action; civil commotion; terrorism; war; fire; flood; earthquake; epidemic; telecom failures; government actions. Our performance is suspended while the event continues. We will endeavour to minimise impacts or find a workaround.

16. Medical

16.1 Our Products are not intended to diagnose, treat, cure, or prevent any disease. Information on our Site, blog, social media, or promotional materials is not a substitute for medical advice.
16.2 If you have a recurring or diagnosed condition, or take prescription medication, seek advice from your GP/healthcare professional before using our Products or making dietary/lifestyle changes.
16.3 If you experience an adverse reaction, stop using the Product and seek medical advice immediately.

17. Waiver

17.1–17.3 Failure to enforce any provision is not a waiver of our rights. Any waiver must be in writing and expressly stated.

18. Entire Agreement

18.1–18.5 These Terms (and documents referred to) constitute the entire agreement and supersede prior understandings. Neither party relies on pre-contract statements except as expressly set out. If any provision is unlawful, void, or unenforceable, the remaining provisions remain in effect. Headings are for convenience only.

19. Our Right to Vary These Terms

19.1 We may revise these Terms from time to time.
19.2 You will be subject to the Terms in force at the time you order, unless a change is required by law or notified to you before purchase.

20. Law and Jurisdiction

Contracts for the purchase of Products through our Site are governed by English law. Any dispute shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.